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Frequently Asked Questions

Planning a party? Find answers below about booking, delivery, indoor venues and preparing for your hire with KC Bouncy Castles.

We provide bouncy castle and party equipment hire across Liverpool, Widnes, Wirral, St Helens, Warrington and Runcorn.

1. How do I book?

You can check availability and book online through our website. Choose your equipment, select your event date and complete the booking form.

If you need help choosing equipment or have questions before booking, call 07760 753308 or email outstoneinflatables@gmail.com.

2. What information do I need to provide for an indoor venue booking?

When booking online, you must enter the following details in the "Additional Information" box at the bottom of the booking form:

Venue access time: What time you can get into the venue for us to deliver and set up.
Party start time: What time your party or event begins.
Party end time: What time your party or event finishes.
Time you must be out: What time all equipment must be removed and everyone must leave the venue.

For example: "Venue access from 12 noon. Party starts at 1pm and ends at 3pm. Equipment must be collected and the venue vacated by 4pm."

Please allow time for setup before your guests arrive and for packing away after the party. Include the venue name, full address and any access restrictions.

Providing these details helps us plan your booking. If your venue has a tight access or collection window, please contact us before booking so we can confirm whether we can accommodate it.

3. How far in advance should I book?

We recommend booking as early as possible, especially for weekends, bank holidays and school holidays.

Last-minute bookings may be available. Check availability online or call us if you need equipment at short notice.

4. How much does hire cost?

Current hire prices are shown on the individual product pages.

The total cost depends on your chosen equipment, hire duration, delivery location and any extras. For school, business or larger event bookings, contact us if you need a tailored quote.

5. What is included in the hire price?

Our standard bouncy castle hire includes local delivery, professional setup, inflation and collection, together with the blower and extension cable.

Safety mats are available at an additional cost of £5 each.

Additional delivery charges may apply outside our local delivery area. Please check the delivery cost for your postcode before completing your booking.

6. Which areas do you cover?

We deliver across Liverpool, Widnes, St Helens, Runcorn, Warrington and the Wirral.

If you are unsure whether we cover your address, contact us with your postcode. We can confirm availability and any additional delivery charges.

7. When is your equipment available?

Our equipment is available to hire seven days a week, throughout the year, including bank holidays, subject to availability.

Outdoor bookings also depend on suitable weather and setup conditions.

8. How long can I keep the equipment?

For standard garden bookings, we normally deliver between 7am and 1pm and begin collections from 5:30pm onwards, with the latest collection at 10:30pm.

If you need a particular delivery or collection time, please tell us when booking so we can confirm whether we can accommodate it.

For indoor venue bookings, enter all four times in the "Additional Information" box at the bottom of the online booking form: venue access time, party start time, party end time and the time you must be out of the venue..

9. Do I need to pay a deposit?

No deposit is required.

If you need to change or cancel your booking, please let us know as soon as possible.

10. How do I pay?

You can pay by cash on delivery or bank transfer the day before your hire.

We accept cheques from schools only. Please arrange cheque payments with us in advance.

If you need our bank details, please contact us before your hire date.

11. What if I need to cancel?

Please contact us as soon as you know you need to cancel.

Giving us as much notice as possible helps us adjust our delivery schedule and make the equipment available to other customers.

12. How much space do I need?

Check the required setup space on your chosen product page before booking. This is larger than the inflatable itself because room is needed for safe access, anchoring, the blower and safety mats.

For indoor venues, check the ceiling height too, including any low beams, lights or other obstructions.

Space requirements vary between products, so please contact us if you are unsure. You can send measurements and photographs of your garden or venue to help us advise you.

13. How should I prepare the setup area?

Before we arrive, please clear the setup area of:

Garden furniture, toys and other obstacles.
Rubbish, sharp objects and animal mess.
Anything blocking the delivery route.

Please tell us before booking about narrow gates, steps, steep access routes or other restrictions. We also need to know what surface the equipment will stand on so we can check whether the setup is suitable.

For indoor bookings, make sure someone is available to let us into the venue at the agreed time.

14. Can a bouncy castle be installed on a slope?

A flat, level area is preferred. A very slight slope may be suitable, but this must be discussed with us before booking.

Please send photographs or contact us for advice. We can only install equipment where we can achieve a suitable, safe setup.

15. How long does setup and collection take?

A standard bouncy castle usually takes approximately 10 minutes to set up and 20 minutes to pack away.

These are estimates. Larger inflatables, multiple items and difficult access can take longer.

When hiring a venue, allow enough time at the beginning and end of your booking for delivery, setup and collection. Contact us if you need an estimate for your chosen equipment.

16. Do you provide safety instructions?

Yes. We provide safety instructions with every hire and explain the rules for using your chosen equipment.

Please follow the instructions throughout the hire and make sure the responsible supervising adult understands them. If you are unsure about anything, ask our team before using the equipment.

Still Have a Question?

For booking advice, delivery enquiries or help choosing equipment, contact KC Bouncy Castles:

Call: 07760 753308

Email: outstoneinflatables@gmail.com

Ready to book? Browse our equipment and check availability online.